WHAT IF I DIDN'T RECEIVE MY PACKAGE?

We're sorry that you haven't received your package.

If Route insurance was selected at check out and the package’s last scanned movement has exceeded 7 business days, please file a claim by going to claims.route.com. You can also file a claim through the email you received from Route or with Route through their mobile app linked here: iOS or Android . Once started, please reach out to us at info@deegoddesspalace.shop with the documentation of your claim being started. Once submitted, Route will help with regards to a refund or replace your damaged product. 

Stolen & damaged packages have 15 business days from delivery to file a claim. After that time, Deegoddesspalace and Route insurance are unable to assist.  

Lost packages have up to 30 days from the last movement scan to file a claim. After that time, Deegoddesspalace and Route insurance are unable to assist. 

If Route insurance was opted out of at checkout and the package has not been received, Deegoddesspalace  will provide an order replacement once the last scanned movement has exceeded 7 business days. No refunds may be issued for non-insured orders. 

WHEN CAN I EXPECT MY PACKAGE TO ARRIVE?

Deegoddesspalace uses USPS as the shipping courier of choice. All shipping prices are automatically determined by the United States Postal Service (USPS). After placing an order, standard processing and handling times for our business are 2-5 business days. Business days do not include Saturday/Sunday or holidays. This does not include the shipping couriers shipping time. 

Processing time is the time between when an order is placed by a customer and when the order is fulfilled by our business. Orders that require shipping are considered fulfilled when we give the shipment to a shipping carrier service. Based on your selected service, shipping typically takes an average of 3-5 days. Due to the COVID-19 global pandemic, shipping times may be delayed.

Order Processing Time : 3-5 business Days 

Order Shipping Time : First Class or Priority 1-3 business Days

 

UNDELIVERED SHIPMENTS: 
In the instance that USPS tracking states that your package has been delivered but you have not received your items, please allow 3 additional business days for the delivery of your item(s) After that time period, if you still have not received your package, contact USPS. Once your packaged has been shipped out, it is no longer in our possession! Please direct tracking questions to USPS who is in possession of your package. We see the same tracking information that our customers see. We do not work with USPS.

Q. I RECEIVED MY ORDER AND MY BOX WAS DAMAGED WHAT DO I DO?

A. All priority packages come with insurance. You can call the post office and file a claim to get your money back. We are not responsible for the post office man handling our packages. We put fragile stickers and try our best to protect our products with bubble wrap. Here is the direct link to file a claim: https://www.usps.com/help/claims.htm

Q. MY ORDER SAYS IT'S BEING RETURNED BACK TO YOU... WHAT DOES THAT MEAN/WHAT DO I DO?

A. If for any reason your order is shipped back to us, we will refund the item! NOT SHIPPING! Shipping has already been paid for when we print out the label! This includes if YOU accidentally put the wrong address or was not home to receive the package !!!

Q. WHEN DO YOU RESTOCK PRODUCTS?

A. It Depends on the item, all updates are posted on my business instagram, @deegoddesspalace

 

Q. HOW CAN I GET IN TOUCH WITH YOU?

A. EMAIL ONLY! NO DMS OR PERSONAL MESSAGES: Info@deegoddesspalace.shop. Please read description boxes before sending an email concerning inquiries on all items! 

*PLEASE ALLOW 48 hours to ONE WEEK for an email response!*

IF YOU HAVE RECEIVED YOUR TRACKING NUMBER AND HAVE A SHIPPING QUESTION, CONTACT USPS! WE SEE THE SAME TRACKING INFORMATION AS CUSTOMERS AND ONLY THEY CAN FURTHER ASSIST YOU!  

 

Q. WHICH CARRIER DO YOU SHIP PRODUCTS WITH?

A. The Post Office, USPS. my packages deliver with your mail delivery.

 

Q. WHY IS SHIPPING FEE EXPENSIVE?

A. My website rates for all items are the USPS rates. I don’t create the shipping rates, they do based on the weight.

  

Q. DO YOU SHIP INTERNATIONALLY? 

A. Yes we ship worldwide!

 

Q. WHERE ARE YOU LOCATED?

A. New York, USA

 

Q. DO YOU DO PICKUPS?

A. NO, Everything is done online! If you live in the New York area your shipping should only take 1 day if it is priority. 

 

Q. ARE YOU LOOKING FOR PROMOTERS OR BRAND AMBASSADORS?

A. NOT YET

 

Q. HOW MUCH DOES IT COST TO MAKE YOU MY VENDOR?

A. TOTALLY FREE, you just place your order from my site like any other site

 

Q. HOW DO I PURCHASE WHOLESALE OR SELECT THE STYLES I WANT?

A. Please read the wholesale description boxes.

 

Q. I ORDERED SOME LASHES BUT SOME ARE NOT THE SAME WHY IS THAT?

A. All our lashes are handmade by different people. They will not look 100 % identical.

 

Q. DO YOU DO PROMOS AND GIVEAWAYS?

A. Please email us at info@deegoddesspalace.shop for our Instagram and YouTube promotion rates ! For Promos Please specify the products you sell! NO LASHES, SKINCARE OR GLOSS!