We are located in New York and ship all over the United States (including US territories).
As we work diligently to ensure the quality of our handmade products we ask that you allow 3-10 business days for your order to be processed before its shipped, even with priority shipping. Please note that this excludes weekends and holidays.
YOU MUST ENTER THE CORRECT ADDRESS AT CHECKOUT BECAUSE WE ARE UNABLE TO EDIT OR CHANGE ADDRESSES.
The most reliable way to track your package is with the provided tracking number on the USPS website. The tracking number email is automated, therefore, you may receive the tracking number before the package has left our facility. Once the package has left our facility and it has been scanned in by USPS, the tracking information will update.
Third-party apps like Navidium, Route or Shop may also indicate that your package has shipped, but the mostly reliable tracking is with the tracking number on the USPS website.
If you do not receive your order within 12 business days with priority shipping or 15 business days with USPS ground, please reach out to us via email for rectification.
Once an order has been printed and enters the processing stage, we are no longer able to cancel it nor make changes to the order. This includes item swaps, add-ons, and discount codes. If you need your order to be shipped to a different address than the address entered at check out, customers are responsible for covering the cost of the new shipping label.