1. SHIPPING & DELIVERY POLICY
At Deegoddesspalace, we provide fast priority mail delivery to any address domestically and internationally. However, do note that we do not deliver to PO Boxes, military and restricted areas, and all naval port.
Processing Time: Please allow 2-3 days to prepare & ship your order.
US Expedited: 2-3 business days.
US Standard Shipping: 3-5 business days.
UK Standard Shipping: 3-4 business days.
Canada Expedited: 3-5 business days.
Canada Standard Shipping: 5-7 business days.
EU Express: 2-3 business days.
EU Standard Shipping: 5-7 business days.
International: 5-7 business days depending on location.
Total delivery time = processing + transit time + any courier delays.
*Total delivery time excludes weekends and bank holidays.
*The transit times quoted are what is promised by our couriers, please bear in mind these may be subject to delays on their end for a variety of reasons which will be out of our control.
PLEASE NOTE WE DO NOT ACCEPT CANCELLATION
***IMPORTANT REGARDING COVID-19 AND DELIVERIES***
While we are still delivering internationally, orders are subject to significant delays due to the virus. Packages will be delivered once bans are lifted.
Orders made in the USA are processing with minimal staff, so will experience some delays.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express, Apple Pay, Quadpay Klarna and Sezzle. We do not accept payments via ATM or inter-bank transfers.
In the instance that USPS tracking states that your package has been delivered but you have not received your items, please allow 3 additional business days for the delivery of your item(s) After that time period, if you still have not received your package, contact us at firstname.lastname@example.org. Your order will either be reshipped or you will be provided with Store Credit. A refund will not be issued.